How to configure additional email in Jira Service Desk Cloud and assign email address to a channel
1. Create email alias to main Service Desk email address
Example:
Service Desk Email Address: devops@mydomain.atlassian.net
Email Alias: devops@socialadoption.com, create forwarder to devops@mydomain.atlassian.net
2. Invite User
3. Set Customer Permission to "Any Customer option"
4. Add Automation Rule to automatically select correct Request Type