Configure more than one email channels in a Jira Service Desk Cloud

How to configure additional email in Jira Service Desk Cloud and assign email address to a channel



1. Create email alias to main Service Desk email address


Service Desk Email Address:

Email Alias:, create forwarder to


2. Invite User 

3. Set Customer Permission to "Any Customer option"

4. Add Automation Rule to automatically select correct Request Type


Successful gamification of your business processes

I had the pleasure to present at the NĂĽrnberger Web Week one of my favourite topics : Gamificiation

The presentation covers answers to the questions

What is in for the Business (WIIFB)

What is in for ME (WIIFM)?


and a couple of bad and good gamification use cases .


Enjoy – and […]

Social Now – Measurable Social Adoption

It was a great experience and pleasure  to attending the latest Social Now event in Amsterdam.

A big THANK YOU to Ana Newes for organizing this great event for the third time. 

I really enjoyed to see all the presentations, vendor demos and the discussions. 

Here is the slidedeck […]

From Social Media to Social Business – FHNW CAS IT presentation

Today I had again the pleasure to give a lecture on how to define and implement and enterprise wide Social Business Strategy at the CAS IT Management Class in Olten, Switzerland.

The presentation covers a 3 point strategy and real customer use case examples on how to socially enable your processes to […]

From Social Media to Social Business (updated)

The presentation covers a 3 point strategy and real customer use case examples on how to socially enable your processes to make your business more effective and efficient

The presentation is based on the original version from June 2013 but has additional and brand new use cases on how to […]

From Social Media to Social Business

The presentation covers a 3 point strategy and real examples on how to socially enable your applications to make your Business more effective and efficient

Integrate Social into YOUR Business Processes Social ROI – What’s In It For the Business (WIIFB) Social Adoption – What’s In It For Me (WIIFM)


Socially Enable Your Business with Oracle WebCenter

Oracle WebCenter enable customers to provide their clients with a seamless end-to-end experience where social collaboration is integrated into business processes and workflow.

When embraced across an organisation’s entire business, social collaboration results in a more agile and responsive business – and one that is ultimately more successful.

Sound interesting? Then watch this video and […]

SunSpace – a sentimental moment

I just came back from California where I had a little sentimental moment.

With the great help from some former Sun colleagues we move the old SunSpace gear into a new data center in Santa Clara.

We will re-purpose the hardware as a new development infrastructure to build integrated demos […]

Oracle Social @ OpenWorld

Hi there – Wanna know what going on at Oracle OpenWorld and Social?

Here are the hot tips!

Do you want to see the Oracle Social Engagement Center in action ?

You can explore the power of social publishing (Vitrue) and the live social monitoring (Collective Intellect) of the Social Buzz around OpenWorld. […]

The Social Glue for Enterprise Applications

Tom Petrocelli of Enterprise Strategy Group published a report recently, “Oracle Social Network: The Social Glue for Enterprise Applications”, on Oracle Social Network (OSN) and how traditional social products create social silos whereas OSN is the “social glue” for enterprise applications.

This report supports the point of Oracle’s Social Business Strategy to […]