Configure more than one email channels in a Jira Service Desk Cloud


How to configure additional email in Jira Service Desk Cloud and assign email address to a channel


Reference: https://community.atlassian.com/t5/Jira-Service-Desk-questions/Configure-more-than-one-email-channels-in-a-project/qaq-p/690096#U1203155

 

1. Create email alias to main Service Desk email address

Example:

Service Desk Email Address: devops@mydomain.atlassian.net

Email Alias:  devops@socialadoption.com, create forwarder to devops@mydomain.atlassian.net

 

2. Invite User 

3. Set Customer Permission to "Any Customer option"

4. Add Automation Rule to automatically select correct Request Type

 

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