Configure more than one email channels in a Jira Service Desk Cloud

How to configure additional email in Jira Service Desk Cloud and assign email address to a channel



1. Create email alias to main Service Desk email address


Service Desk Email Address:

Email Alias:, create forwarder to


2. Invite User 

3. Set Customer Permission to "Any Customer option"

4. Add Automation Rule to automatically select correct Request Type